Independent Customer Experience Catalyst
Diane is a passionate experience transformation executive and change agent. She is a Certified Customer Experience Professional (CCXP) and a sherpa for new and developing experience-obsessed organizations. She is a thought leader and innovator in engaging associates, customers and partners, and believes sustainable change requires embedding customer and experience capabilities into all parts of an organization.
Diane is skilled in creating CX business value and systematically changing organizations to align around experience and drive financial impact. Specializing in enabling brands with skills and competencies like design thinking, journey management and value mapping, Diane has been able to drive sustainable shifts in how organizations work to achieve results. She has over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, Dale Carnegie, Invisalign, Ciena, Freeman, Sodexho, Sandy Spring Bank and MoneyGram